Frequently Asked Questions (FAQs)
What services does Hidden Creek offer in landscape design?
At Hidden Creek, we offer a comprehensive range of landscape design services tailored to meet your unique needs. Our services include custom design plans, installation of hardscapes and softscapes, plant selection and installation, outdoor lighting and outdoor sound, pool builds, and irrigation systems. Whether you’re looking to transform your backyard into a serene oasis or create an inviting landscape for your residential or commercial property, our team has the expertise to bring your vision to life.
How experienced is the team at Hidden Creek?
Our team at Hidden Creek is comprised of highly skilled and experienced professionals who are passionate about landscape design. With years of industry experience, we have successfully completed many projects throughout Central Ohio, earning a reputation for quality craftsmanship and innovative designs. You can trust our team to deliver exceptional results that exceed your expectations.
Can Hidden Creek handle both residential and commercial projects?
Absolutely! At Hidden Creek, we cater to both residential and commercial clients. Whether you have an outdoor space that needs a makeover or a large commercial property that requires a complete landscape transformation, our team has the knowledge and experience to handle projects of any scale. We understand the unique needs and requirements of both residential and commercial landscapes, and we’ll work closely with you to create a design that reflects your style and enhances the beauty of your outdoor space.
How involved can I be in the landscape design process?
We believe in a collaborative design process at Hidden Creek. Your input and ideas are invaluable to us. Our team will work closely with you to understand your vision and preferences. We’ll incorporate your ideas into the final design while providing professional guidance and expertise to ensure that your landscape is both aesthetically pleasing and functional. We want you to be an active participant in the design process, and together, we’ll create a landscape that you’ll love for years to come.
How long does a landscape design project usually take?
The duration of a landscape design project can vary depending on factors such as the complexity of the design, the size of the project, and weather conditions. At Hidden Creek, we understand the importance of completing projects efficiently without compromising on quality. Once we assess your specific project requirements, we’ll provide you with a detailed timeline. Rest assured, our team will work diligently to deliver your project on time and with exceptional craftsmanship.
Does Hidden Creek offer maintenance services for completed projects?
Yes, Hidden Creek offers comprehensive maintenance services to keep your landscape looking its best long after the initial installation. We understand that a well-maintained landscape is essential to its long-term health and beauty. Our team can create a tailored maintenance plan. With our expertise and attention to detail, we’ll ensure that your landscape continues to thrive year-round.
What type of pool is best for my backyard—fiberglass, vinyl, or gunite?
Each pool type offers unique benefits. Fiberglass pools are low maintenance and quick to install, vinyl pools are budget-friendly with customizable shapes, and gunite pools are fully customizable with unmatched durability. Our team at Hidden Creek will help you determine the best fit based on your design goals, budget, and lifestyle.
How long does the pool installation process take?
The timeline depends on the type of pool and scope of the overall landscape project. Once your discovery call and custom design process are complete, our expert team can typically install your pool in as little as 10 days for fiberglass pools, 15-20 days for vinyl pools, or around 60+ days for custom gunite pools. We’ll provide a detailed timeline during your consultation as well as once the design process is complete to ensure clear expectations from start to finish.
What’s involved in the custom pool design process?
Our pool design process begins with a discovery call and an on-site consultation in our Design Center located in Columbus, Ohio. During this step, we learn about your vision, discuss your property layout and goals, and explore your outdoor lifestyle. Need to mention the design fee and a visit to their site by our design team for grades/ current conditions/ access/ and city regulations or restrictions. From there, our team creates a fully custom design using different design techniques to show how your pool will seamlessly integrate with your landscape. Every design is tailored to maximize function, value, and the way you enjoy your outdoors.
Is fiberglass a durable option for a pool in Ohio’s climate?
Yes—fiberglass pools are highly durable and flexible, making them a great option for Ohio’s freeze-thaw cycles. The smooth gel-coat surface resists algae and staining, and with proper installation, fiberglass pools can last for decades with minimal upkeep.
Can a vinyl pool look high-end?
Absolutely. While vinyl pools are more cost-effective, they can be designed with custom shapes, steps, and water features to create a polished, upscale look. With the right landscaping, hardscapes, and lighting, a vinyl pool can rival the appearance of more expensive options.
Why choose a gunite pool for my luxury outdoor space?
Gunite pools offer complete design freedom—from beach entries and tanning ledges to custom shapes and built-in spas. They’re ideal for homeowners looking to create a fully personalized backyard retreat. Hidden Creek specializes in integrating gunite pools into sophisticated, resort-style outdoor living environments.
What experience does Hidden Creek bring to pool design and construction?
Our pool division was founded by Jim Turner as Capital City Pools. Jim built a reputation for excellence, craftsmanship, integrity, and personalized service in pool design, construction, and maintenance, principles our Hidden Creek team proudly upholds today. Because of this strong reputation, Capital City Pools merged seamlessly into Hidden Creek, allowing us to carry forward those same values seamlessly creating the Hidden Creek Pool division. Today, our team continues Jim’s legacy by delivering extraordinary pool experiences that bring joy and relaxation to homeowners. With expertise in design, build, and maintenance, we are committed to creating pools that become the heart of your outdoor oasis.
Ready to Get Started?
At Hidden Creek, we create extraordinary outdoor living spaces that exceed your expectations. Contact us today to bring your vision to life and create an outdoor oasis that reflects your unique style and vision.